Synopsis:
Google keeps scanning messages sent internally ending up in the user’s Junk folder
Solution:
To resolve this behavior we need to make some changes in the Google workspace following the instructions below:
1- Apps > Google Workspace > Settings for Gmail > Spam, phishing, and malware
2- Click on CONFIGURE under the SPAM section
3- Provide a name for your RULE
4- In the Add Settings window provide a short description for your new safe list i.e.: My SAFE List
Then, Click on Create or Edit list
5- A new tab will be opened and in the manage address lists window, click on ADD ADDRESS LIST to create a new list
6- Enter the name i.e.: "My Safe List" then click on ADD ADDRESS and enter your domain Domain1.com , Domain2.com etc… then click on SAVE
7- your list now should look something like this :
8- Now you will need to go back to the original Tab (the tab before the actual one)
9- Now click on USE EXISTING LIST to select the list you just created
10- In the little Window make sure you select the list you just created and click on X to close the little window
11- Now click on the SAVE button for the SPAM window RULE to save your list
then you should see something like this
Important: the changes can take up to 24 hours to propagate to all users. |