Scenario:

When configuring a new domain it is important to note that one must verify a domain with the recommended text record followed by enabling the domain so that the domain is able to send or receive emails.

IMPORTANT: Once the domain has been verified and enabled, you MUST wait 60 minutes before the domain is available for routing inbound and outbound.

Configure a TXT Verification\Enable:

1- Log into the modusCloud website US or EU

2- If you are an MSP, locate the company in question under Customer Management then Customers.

3- Once the company has been selected, click Account Management then Domains then select the Edit pencil icon on far right of the domain name.

4- Once in the Edit Domains menu, ensure that the Domain Purpose is set to Relay and the proper Delivery Destination host name is defined.

5- Click on the Verification Method drop down list and select Verify by TXT record and copy the TXT record provided and click button Verify Now.

6- Ignore the Failed Verification message that appears.

7- Add the TXT record that you just copied in your DNS space for the domain you wish to verify and enable.

8- Depending on provider or TTL, you may need to wait 3600 seconds before proceeding to step 9.

9- Once added to your DNS space, go back to ProofPoint Essentials and click 

Account Management then Domains then select the Edit pencil.

10- Click the Verify Now button below and a message will display that the domain has been verified.

11- You will return to the domains list and you can now toggle the switch to enable the domain off to on.

12- You can now proceed to STEP 2 - How to Sync Users with Active Directory  

IMPORTANT: Once the domain has been verified and enabled, you MUST wait 60 minutes before the domain is available for routing inbound and outbound.