Broken Image Error in Campaign Email

Created by Abderrahim Ibnou el kadi, Modified on Fri, 11 Sep 2020 at 08:32 AM by Jason Carreiro


User-added image
User is receiving a broken image error in Phishing Email


If a user receives a broken image error on a phishing email, it means that the image was not properly uploaded to our server.  In order to correct the error, follow the steps below:

  1. Navigate to Phishing
  2. Click on New Campaign
  3. Select the campaign type
  4. Add the campaign template
  5. Edit with the pencil icon 
  6. Select Message tab
  7. Click the image icon on the editor

 User-added image 

  1. Click the Upload tab
  2. Choose your image file by using the Choose File
  3. Click Send it to the Server
  4. Click OK


  • You cannot edit a template on a campaign that has already been sent out.  You will have to recreate the entire campaign. 
  • The best way to prevent this is to send yourself a test email before sending out the campaign to all users.
  • Please see Adding an Image in a Campaign for more information.