| Situation | Does the Proofpoint Essentials product have a plug-in for the Encryption product? |
|---|---|
| Solution |
Encryption Pre-Requisites
- Prior to installation, ensure you have licensed your account to the appropriate package.
- Advanced is minimum package
- Outbound relay through Proofpoint Essentials is required.
- If outbound mail does not flow through Proofpoint Essentials, messages cannot be encrypted.
Download The Plug-Ins For Encryption
| Exchange Version | Window's Version | Outlook Version | Proofpoint Installer |
|---|---|---|---|
Exchange 2010 Exchange 2013 Exchange 2016+ |
Windows 10 | Outlook 2010 Outlook 2013 Outlook 2016 |
Support Version
The above compatibility matrix will help in getting the appropriate plug-in. Please note that the installer depends on the Outlook bit version, and not the OS bit version.
Before Installation
Please make sure your Outlook Program is closed out prior to installation of the plug-in.
- From where you downloaded the installation file, double-click to start the installation.
- Click Run on the security warning if it pops up.
- Click Next on the Proofpoint Encryption Plug-in for Microsoft Outlook Set-up screen.
- Check the box for the license agreement and click Next.
- Click Next to install in the default folder or click Change to select another location.
- Click Next.
- Click Install.
- Click Finish when the installation has completed.
Verify Plug-In Installation
- Launch Outlook.
- Compose a new message.
- Look for the Send Securely button in the message composition window.
In order for the plug-in to work properly, Outlook must have been installed from a local installation. Cloud-based installs of Outlook have caused the plug-in to not work properly.
Ensure Filter Enabled
Please review the KB for How to set-up Email Encryption to ensure the filter is enabled.
If the filter is not auto-created, please see this KB Setting-up Email Encryption Filters to create the filter.
Plug-In Issues
The plug-in itself typical works. However at times we receive complaints about the plug-in not showing. Please see this KB Encryption Plug-in not showing to troubleshoot.