Common problems and fixes (14)

Common problems encountered in support with solutions

Why wasn't X blocked by proofpoint?

Created by Yves Lacombe, Modified on Wed, 14 Feb, 2024 at 11:02 AM by Yves Lacombe
Dealing with messages caught as FRAUD (DKIM/DMARC/SPF)

Created by Yves Lacombe, Modified on Fri, 21 Jun, 2024 at 8:50 AM by Yves Lacombe
Good Mail is Getting Caught as Spam (False-Positives)

Created by Yves Lacombe, Modified on Tue, 25 Feb, 2020 at 9:06 AM by Jason Carreiro
How to deal with Mailbait/Mailbomb floods

Created by Yves Lacombe, Modified on Tue, 7 Jan, 2025 at 3:27 PM by Yves Lacombe
My user is not receiving emails from (a certain sender) and not showing in the message log

Created by Yves Lacombe, Modified on Thu, 6 Oct, 2022 at 9:55 AM by Yves Lacombe
Quickbooks/Intuit links broken or blocked by proofpoint

Created by Yves Lacombe, Modified on Wed, 20 Dec, 2023 at 4:54 PM by Yves Lacombe
Users Bombarded with Unsolicited Emails

Created by Jason Carreiro, Modified on Tue, 26 Nov, 2019 at 8:56 AM by Jason Carreiro
How-to recall or revoke an encrypted email

Created by Yves Lacombe, Modified on Thu, 27 Feb, 2025 at 1:38 PM by Yves Lacombe
Approved / Trusted Sender list ignored or not working

Created by Yves Lacombe, Modified on Thu, 17 Apr, 2025 at 3:07 PM by Yves Lacombe
Amazon SES DKIM failing Authentication and Alignment

Created by Abderrahim Ibnou el kadi, Modified on Fri, 26 Sep, 2025 at 4:38 PM by Abderrahim Ibnou el kadi