Training Assignment Link Not Working

Created by Antonio Ortiz, Modified on Fri, 11 Sep 2020 at 08:35 AM by Jason Carreiro


Why is my training link not working?


There can be a few different reasons why your training link is not working properly.  Please see the troubleshooting steps below to diagnose and solve the issue.

  1. Enable Cookies: Ensure that your web browser has cookies enabled. We require cookies for the Training to start and complete properly.  If your browser does not support cookies you may see blank pages after starting the module.

  2. Credentials: If when you click the link you are taken to and you are asked to enter your username and password, this can indicate a failure. From your email notification, select, copy, and then paste the URL (link) into your web browser's address bar. You may need to attempt this a few times or in another browser to be sure you’re copying the URL as it appears in the email.

  3. Expiration: If the Assignment has expired and is over 30 days since expiry, you will be met by a page stating the following.

  4. Verify URL: If that still doesn’t work, be sure to verify the URL in the email matches the address bar. Some organizations use tools that intercept and replace URLs on the network. If you’re using an other vendor tool that does this, you’ll want to work with your IT team to ensure that our IP’s are safelisted.